Thank you for choosing our trolley bags. We are committed to ensuring your satisfaction with our products. Our 2-Years warranty covers the following aspects:
Manufacturing Defects:
- Defective stitching.
- Broken or malfunctioning zippers.
- Faulty handles, wheels, or trolley mechanisms.
- Issues with internal compartments or linings.
Material Defects:
- Cracks or tears in the material that are not due to misuse.
- Peeling or degradation of fabric or leather under normal usage conditions.
This warranty does not cover the followings:
- Normal wear and tear from regular use.
- Scratches, scuffs, and fading from regular handling and exposure.
Damage from Misuse:
- Damage caused by improper handling, overloading, or using the bag for purposes other than its intended use.
- Accidents, drops, or impact damage.
- Unauthorized Repairs or Modifications
- Any repairs or alterations made by unauthorized persons or entities.
Other Exclusions:
- Damage due to exposure to extreme temperatures, chemicals, or solvents.
- Theft or loss of the bag or its contents.
Warranty Claim Process
If you encounter any issues covered under this warranty, please follow these steps to make a claim:
- Proof of Purchase: Provide the original receipt or proof of purchase.
- The Unboxing Video: Must be submitted by you
Contact Us: Reach out to our customer service team via email or phone, detailing the issue and including video and photo.
Evaluation: Our team will evaluate the claim and determine if it falls under warranty coverage.
Repair or Replacement: If approved, we will repair the trolley bag or provide a replacement at no extra cost.
Contact Information
For any warranty claims or questions, please contact us at:
Email: contact@redhorns.in
Phone: +91-70036-20297
Address: KGN INTERNATIONAL 401/A, BAGREE MARKET, 71 CANNING STREET, KOLKATA - 700001
Note: This warranty is applicable only to trolley bags purchased within India and is valid from the date of purchase. The warranty is non-transferable and applies only to the original purchaser. We reserve the right to amend the terms of this warranty at any time without prior notice.
Thank you for choosing our trolley bags. We hope they serve you well on all your journeys!